How to use our PepperHorn Viewer:

We’re incorporating a new PepperHorn Flash Viewer into our online store in order to streamline your customer experience and provide added security for our music partners.  PepperHorn is proud to be providing fully licensed sheet music arrangements and is committed to protecting the intellectual property of our partners, (like our PepperHorn Originals and Collections artists, our partner publishers and their representatives).  The new viewer not only helps stem unauthorized trading and sharing of charts (which was easy using the old PDF standard), but will allow us to quickly and easily keep our materials updated.  Your charts are stored online and will be accessible easily through your account in the PepperHorn Online Store.

What do I need?:

Any modern browser (Firefox, Google Chrome, Safari, Internet Explorer 9+) will have what you need to use the PepperHorn Online Store to purchase, view and print your charts.  The main component required is Adobe Flash Player version 9 or higher.  Flash comes installed automatically on browsers like Chrome and is a ‘plugin’ for other browsers.  If you are unsure if you have Flash installed or what version of Flash you have click here.  The only other thing you need is a printer connected to your computer or your local network — and paper — and ink or toner wouldn’t hurt …

Let’s view it!:

Our viewer is easy to use!  The layout of the toolbar will be familiar to anyone who’s used Adobe Acrobat or a similar document viewer.  You have first our logo (which will connect you to PepperHorn.com if you’re lost), The drag tool (the hand), a zoom control (the slider and zoom percentage), fit to width and fit to page (which fit the document to the viewer’s window), back a page, the total number of pages, forward a page, rotate view, Print and finally Help. You can scroll through the viewer to have a preview of the chart before you print it.  The Help button will bring you to this page (you’re already here, you clever rascal! .

Click Print!:

Clicking the Print button will bring up the first print dialog which lets you select the range of pages you’d like to print:

This is handy if you’d like to print, for example the first page to see how your printer formats our charts.  If that’s the case then print from page 1 to 1.  If you’d like to print the full chart (all the included parts) then leave it at the default setting.

Print Settings Box:

After selecting the pages you’d like to print you’ll get the Print settings dialog where you can pick the printer you’d like to use and make some additional formatting changes:

You’ll see a drop down box where you can select the printer that you’d like to use.  In this case we’ve selected an Inkjet printer, but you can use any printer connected to your computer.  Our charts are formatted to fit both A4 and Letter sized paper.  We’ve done our best to make both worlds rock equally and in a happy world your printer should take care of the rest!  Hit ‘Print’ and let ‘er rip!  Your printer should automatically size the print to the default paper size in your printer, whether it is Letter, A4 or another setting.

More Advanced Options:

If you’d like to select a different paper size (ie. Tabloid, A5, Legal, etc.) or if your charts are being cut off you may need to make sure some other settings are selected for optimal printing on your system.  Unfortunately not all printer drivers are created equal so we’ll offer up some general suggestions.  If you’re pulling your hair out and having no luck sorting this out on your own be sure to drop us a line at info@pepperhorn.com or click on the Live Chat in the right hand sidebar for some direct help — we’re here for you!

First off you’ll need to click the ‘Properties’ or ‘Print Settings’ button (depending on your browser or operating system) to access your printer’s advanced settings:

That will bring up an options dialog box that looks something like this (each printer will be different):

In this options box you can select different options such as Paper Size, Print Quality, Fit To Print and more.  This way you can tweak your chart print out to suit your particular paper size and printer perfectly.

Fit To Page or Scale To Page:

If you’re finding that our charts aren’t fitting right on your selected Paper Size, or if things are getting cut off this is the option for you.  In your printer’s advanced settings (that ‘Properties’ or ‘Print Settings’ section) you’ll see an option that looks something like this (sorry, again each printer is set up a little differently):

By using the settings in this dialog you should be able to resize our chart to suit any size paper you’d like (bigger or smaller).  If your Letter Sized Paper isn’t quite fitting make sure the A4 to Letter size is selected and give that a try.  If you’d like something bigger like expanding to Legal or A5 you can also use the settings here to expand the print to a bigger, longer piece of paper.  Fit To Page is usually your perfect go-to to make sure our charts will fit as best as possible in your selected Paper Size or Format.

What if I have a Laser printer?:

Laser’s behave just the same, but here’s a Laser example.  Here at the PepperHorn studio we have a pretty cheap and dumb Laser printer (think we got it on sale for $80).  The software in the printer is very basic and it can sometimes have problems fitting things on the page properly, but our PepperHorn charts are formatted to suit it perfectly.  Just in case you need to adjust things to suit here’s an example of the settings on a Laser printer:

Clicking the ‘Properties’ or ‘Print Settings’ button will bring up the advanced settings dialog box.  Here you can select your paper size and in most cases this will sort things out.  If not have a look for an advanced settings tab, or something along those lines (broken record here — sorry, but all printer drivers and options are laid out a little differently.  If you’re having problems finding your settings drop us a line via email or click on the Live Chat for direct help).  Here’s an example:

A box like this will allow you to use the Fit to Page option which will usually shrink or expand the chart to suit your selected paper type.  You can also use the settings here to expand our charts to suit a bigger type of paper (ie. Tabloid, A5, Legal, etc.) if that’s your slice of cake!

Print Troubleshooting:

Are you pulling your hair out?!?  Is nothing working?!?  Here are some suggestions:

• (From the ‘Duh!?!’ play book:) Is the printer turned on, plugged in, USB cable connected, ink and paper in? (Sorry, but we have to ask .
• Do you have the correct paper size selected? Make sure you double check your printers settings to make sure the paper size it’s trying to print to matches the paper in your printer.  This is usually set by default (ie. if you’re in the US or Canada it should be ‘Letter’ sized paper and every where else it’ll be ‘A4′ by default), but maybe the computer gremlins were playing around with your settings (or a keen youngster? .  Double check that the paper size matches the paper in your print tray.
• Have you tried ‘Fit to Paper’? If you’re having problems with the print output being cut off try adjusting the settings as described above.
• I told it to print but its not printing! If that’s the case try refreshing our viewer (hit F5 on the keyboard or hit the refresh button next to your address bar).  Then try printing again.
• It only printed ‘x’ pages!?! Did you tell it to only print from page ‘x to x’?  If not try printing again and make sure that page ’1 to x’ (x being the last page) are in the first print dialog box or that ‘print all’ is selected in your printer options.
• This still isn’t working?!? Okay — take a deep breath … woooosaaawww … woooosaaaw  Then drop us a line at info@pepperhorn.com or click on the Live Chat Support and we’ll walk you through making it work.  We’re here for you — really!

If you have any problems viewing or printing our charts be sure to let us know so we can make sure you’re satisfied with your purchase.  If you want to give the viewer and printing system a try check out our FREEBIES!

Any Questions? – Drop us a line at info@pepperhorn.com or use our Live Chat Support!

Thanks from the gang @ PepperHorn!